Data protection

Your data serves only to handle your case: it is not sold, not rented, and not passed to anyone other than the administration that has to be petitioned on your behalf.

Only the office staff can see it, each with their own account, from the office in Tlemcen, because they need it to solve your problem.

Once the case has been handled, they delete it themselves — attachments, messages and history included — so that what you entrusted to the office does not linger anywhere.

The filing form asks only for what is needed to reach you and to understand your situation:

It is never stored as you type it: the server keeps only a fingerprint of it from which the password cannot be recovered. No one at the office can read it, and if you forget it, it is replaced, not retrieved.

Online tracking is optional: if you decline it when filing, no password is created and the office calls you back instead.

The office staff, and they alone. Each of them signs in with an account in their own name, and whoever changes a case's state, answers it or deletes a file from it stays named in its history.

Nothing you file is public: attachments are never served from a guessable address, and every opening goes through a session check.

To move your case forward, the office petitions the competent administration and passes on what is needed — that is the very purpose of your approach. Nothing leaves for any other reason.

On a single dedicated server, rented and administered by the office, which alone holds the keys to it. The database and the attachments live there together, with no copy at another provider.

It is read from one place only: the office, in Tlemcen, by its staff. No one else has access to it, in Algeria or anywhere else.

Exchanges with the site are encrypted (HTTPS) and attachments never open without a check. Backups are taken by hand by the office and stay in its hands.

For as long as handling your case takes, and no longer. It is the rule the office set for itself: once the case has been handled, its staff delete it, precisely so that what you entrusted to them is left nowhere.

The deletion takes everything at once and for good: the case, its attachments, its messages, its history and the tracking access.

You can ask for it at any time, even before the case is finished — it then ends the tracking.

All that remains is one line in an internal log: the date, the act, the staff member who performed it and the case number — not your name, not your text, not your files. It is kept for three years, then erased; it exists so that no deletion can happen in silence.

You may ask to see what the office holds about you, to have it corrected if it is inaccurate, or to have it deleted.

Asking is enough: at the office, by phone or by email, quoting your case number. The office answers as promptly as it can.

These rules follow Algerian law no. 18-07 of 10 June 2018 on the protection of natural persons in the processing of personal data.

This site sets no advertising or audience-measurement cookie, and calls no outside service to track you.

Two technical cookies exist, and only two: your session cookie, when you sign in to the tracking space or to the office space — it is erased when the browser closes; and the one that remembers the language you picked.

Not your password, not a payment, not an account number. A message asking for them does not come from the office.

Your case number and its password open your tracking space: keep them as you would keep a key.